The terms on which we provide this website
These terms set out how you may use this website, what the information on it is and is not, and the basis on which we provide it. Please read them before using the site.
These terms govern your use of the website operated by Lapser Multi Speciality Clinic (“Lapser”, “we”, “us”), located in Sithalapakkam and Velachery, Chennai, Tamil Nadu.
By accessing or using this website, you agree to these terms. If you do not agree with them, please do not use the website.
These terms apply to the website. The provision of medical treatment is governed separately by the consent process and any agreement entered into at the time of treatment.
Nothing on this website is medical advice, and reading it does not create a doctor–patient relationship. The content is general health information intended to help you understand conditions and treatment options before speaking to a doctor.
Medical conditions vary enormously between individuals. Symptoms that point to one condition in one person may indicate something entirely different in another. Only a qualified doctor who has examined you can diagnose your condition or recommend treatment for it.
This website and our contact channels are not monitored for emergencies. If you are experiencing a medical emergency — severe pain, heavy bleeding, difficulty breathing, high fever, or any rapidly worsening symptom — call emergency services on 108 or attend the nearest hospital emergency department immediately.
Enquiries sent through this website, by WhatsApp or by email are responded to during clinic hours. Do not use them to report an urgent medical problem.
We take care to ensure the information on this website is accurate and current at the time of publication. Medical knowledge and clinical practice change, and content may not always reflect the most recent developments.
Treatment descriptions, recovery times and outcomes described on this website are general and typical. Your own experience may differ, and will depend on your condition, your general health and other individual factors.
We make no warranty that the website will be uninterrupted, error-free or free of harmful components.
Appointments may be requested by telephone, WhatsApp or through the forms on this website. A request is not confirmed until we have acknowledged it.
We make every effort to run to time, but clinical commitments can cause delays. Where a significant delay is expected, we will try to inform you in advance.
If you operate a cancellation policy, a no-show charge, or a rule on how far in advance appointments must be cancelled, state it explicitly here. Terms that are not published cannot reasonably be enforced.
A consultation fee applies. Fees for procedures depend on the condition, its severity, the technique used and the facility where treatment is carried out.
An estimate is provided after clinical evaluation. An estimate is an estimate: the final amount may differ where clinical findings during treatment require a different or extended procedure. Where that occurs, it is explained to you.
Insert your accepted payment methods, whether payment is taken before or after treatment, and your refund position. These are the terms most often disputed, so clarity protects both sides.
We assist with insurance documentation and pre-authorisation for eligible procedures. Coverage decisions rest entirely with your insurer and depend on the terms of your policy.
We cannot guarantee that any claim will be approved. Where a claim is declined or settled for less than the treatment cost, the balance remains payable by you. Further detail is on our insurance support page.
All content on this website — text, graphics, diagrams, logos, images and layout — is owned by or licensed to Lapser Multi Speciality Clinic and is protected by applicable intellectual property law.
You may view and print content for your own personal, non-commercial use. You may not reproduce, republish, distribute or adapt any part of this website for commercial purposes without our written permission.
The Lapser name and logo may not be used without permission.
You agree not to:
When you submit an enquiry, you confirm that the information you provide is accurate and that you are entitled to provide it. Where you provide information about another person, you confirm you have their authority to do so.
Information you send us is handled in accordance with our privacy policy.
Where patient reviews or testimonials appear on this website or on our listings, they reflect the experience of individual patients. Individual experiences vary, and a review should not be taken as an indication of the result you will achieve.
We do not offer any inducement in exchange for reviews.
This website links to third-party services including WhatsApp, Google Maps, YouTube and our Google Business listings. These are operated by third parties under their own terms and privacy policies.
We are not responsible for the content, availability or practices of third-party websites and services, and a link does not imply endorsement.
To the extent permitted by law, Lapser Multi Speciality Clinic is not liable for any loss or damage arising from your use of, or reliance on, information published on this website.
This limitation relates to the website only. Nothing in these terms limits or excludes any liability we may have in respect of medical treatment actually provided to you, or any liability that cannot lawfully be limited or excluded.
We are not liable for any interruption to the website, or for loss arising from circumstances beyond our reasonable control.
These terms are governed by the laws of India. Any dispute arising out of or in connection with this website or these terms is subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu.
We may revise these terms from time to time. The date at the top of this page shows when they were last updated. Continued use of the website after a revision constitutes acceptance of the revised terms.
If anything here is unclear, or you would like clarification before an appointment, contact us.
These terms and conditions are provided for general information. They have been prepared as a working draft and should be reviewed by a qualified legal professional before publication, taking account of the Consumer Protection Act, 2019, the Information Technology Act, 2000 and rules made under it, the Digital Personal Data Protection Act, 2023, and applicable medical practice and advertising regulations including the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations.
